Privacy Policy

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Your information (medical or otherwise) will not be released to any persons or company without your written consent.

The maintenance of privacy requires that any information regarding individual patient, including staff members who may be patients, must not be disclosed in any form (verbally, in writing, electronic forms inside/outside our practice) except for strictly authorised use within the patient care context at our practice or as legally directed. Health records are kept on password sensitive computers with the practice network covered by a firewall. All our staff sign confidentiality forms upon commencement of employment which last in perpetuity. Our policies are in accordance with the RACGP Standards and Australian Privacy Principles.

Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing whether that be in person at the Practice’s front counter, directly to their GP, by email (must be signed), or in the regular mail. Our practice will respond within a reasonable time. Please note, there may be fee/s associated with providing this information.